Return and exchange policy
We thank you for choosing Al-Amer Trading Company to buy your favorite products and we are pleased to serve you. Sometimes you may change your mind about the products you have purchased, don't worry. We at Al-Amer Trading Company will do our best to make the return or exchange process as simple and smooth as possible.
We have facilitated the return or exchange process for you, through the following procedures:
1 - The policy of the time period for the return or exchange of purchases
- Return and exchange within 3 days from the date of purchase.
2 - The policy of returning or exchanging purchases
- This policy applies if the product is in its sealed packaging and in the same original condition upon purchase.
- Upon return, all accessories and gifts received with the product upon purchase must be returned in their original packaging.
- Products that have been opened and have a manufacturing defect can be replaced with the same item, provided that the customer delivers them to Al-Amer Trading Company with a technical report from the authorized agent’s maintenance center inside the Kingdom of Saudi Arabia.
- In the event of a return or exchange, the customer must contact us via e-mail or social media to deliver the product, while adhering to the above conditions.
3 - Procedures and locations for return and exchange:
- The customer can return or exchange purchases through the website, provided that the conditions mentioned in Article 2 above are met.
- The original purchase invoice must be attached when starting the procedures for replacing or returning products.
4 - Refund methods:
- The customer has the option to refund the value of his purchases or exchange them for another product, according to the customer’s choice.
- To retrieve the value of purchases made by credit cards or bank checks, the amount will be refunded through the customer's bank account within fourteen (14) working days, and the customer must follow the payment procedures through the bank branch with which he deals.
5 - Exceptions that are not covered by the return and exchange policy:
- Malfunctions and damages resulting from misuse.
- Failure to match the serial numbers of the device, the original carton, the colors or any other appearance compared to the product when it was received during the purchase process and as it is written in the purchase invoice.
- All digital contents included with the product such as DVDs, CDs, etc.
All software and device drivers.
- inks.
- All appliances (kitchen appliances - body care, etc.)
- The product that has the guarantee of the agent cannot be returned and can be serviced by the agent.
Return paid products by installments
